Welcome to Famous Coffee Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium coffee products and services. Whether you’re a home barista or café owner, we’re here to help you brew with confidence.

Product Questions

What types of coffee products do you offer?
We specialize in everything coffee enthusiasts need, from premium beans (including decaf and cold brew options) to professional equipment like espresso machines, grinders, French presses, and all necessary accessories. Our selection includes products for both home use and commercial establishments.
How do I choose the right coffee maker for my needs?
Consider your brewing preferences (espresso, drip, French press), available space, and budget. Our Drip Coffee Makers are perfect for simplicity, while Dual Boiler Espresso Machines suit serious home baristas. Need help? Email our experts at [email protected] for personalized recommendations.
Do you test your equipment before shipping?
Absolutely! Every espresso machine and grinder undergoes our barista-approved testing process, just as we meticulously package fragile items with custom cushioning to ensure safe delivery.

Shipping & Delivery

Where do you ship and how long does delivery take?
We ship worldwide (excluding select Asian and remote regions) from our Aurora, Colorado headquarters. Processing takes 1-2 business days. Delivery times:
– Express Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Standard Shipping (orders over $50): 15-25 business days via EMS
How are coffee beans packaged for freshness during shipping?
Our beans travel in specially sealed, climate-conscious packaging to preserve their peak flavor until they reach your grinder. This attention to detail is why we’ve served coffee lovers in over 45 countries since 2015.
Can I track my order?
Yes! You’ll receive dispatch confirmation and tracking links immediately when your order ships. Our transparent tracking system provides real-time updates for both Express and Standard shipments.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions. All payments are processed through our encrypted system for your protection.
Do you offer any shipping discounts?
Orders over $50 automatically qualify for Free Standard Shipping. Pro tip: Combine items like coffee makers with matching grinders or espresso machines with maintenance kits to reach the threshold while building your perfect setup.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from delivery date for most items (excluding coffee pods and opened beans). Simply contact [email protected] to initiate the process. Please note: Return shipping costs are the customer’s responsibility unless the item arrived damaged.
What if my item arrives damaged?
Despite our barista-approved packaging, if damage occurs, email us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange a replacement at no additional cost.

Brewing Advice

Do you provide brewing guides with your products?
Yes! Each coffee maker comes with detailed instructions, and our website features brewing tips for all methods – from perfecting your French Press technique to dialing in Espresso Grinders. As part of our global coffee community, we’re always happy to share expertise.
How should I maintain my coffee equipment?
Check our Cleaning Products section for machine-specific maintenance kits. Regular cleaning with our recommended products extends equipment life and ensures optimal flavor. For commercial equipment, we offer specialized Equipment Extras.

Still have questions? Our coffee experts are always ready to help at [email protected] or through our contact form. From our Aurora, Colorado home to your doorstep – happy brewing!